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Returns Policy at Stitch the Gap

We at Stitch the Gap are committed to ensuring customer satisfaction. To help you make the most of your purchase we’ve outlined our returns policy below:

Eligibility for Returns
  • Returns are accepted within 30 days of purchase.
  • The item must be in original, unused condition, including intact packaging.
  • Partial returns (e.g., for individual pieces within the pack) are not accepted.
Non-Returnable Items
  • Custom or personalized products.
  • Opened or partially used products.
  • Items damaged after delivery due to improper handling or storage.
Refund Process
  • Upon receiving the returned item, we will inspect it. If eligible, refunds will be processed to your original payment method within 7–10 business days.
  • Shipping fees are non-refundable unless the return is due to our error (e.g., defective product or incorrect item sent).
How to Initiate a Return
  1. Contact our customer support team at contact@stitchthegap.com with your order details and reason for return.
  2. We will provide instructions and a return label (if applicable).
  3. Securely package the fabric starter pack and send it back to the address provided.
Exchanges
  • Exchanges are possible if the product you received is defective or incorrect. Please contact us directly to arrange this.

We appreciate your understanding and cooperation in following our returns policy. For any queries, feel free to reach out to our support team!